Privacy Policy

This Privacy Policy ("Policy") is issued by hotlive51 ("we", "us", "our") and applies to all personal data processed in connection with your use of the hotlive51 platform, accessible at https://hotlive51.cam, including all associated pages, features, and services.

hotlive51 is committed to protecting the privacy and security of your personal information. We process personal data in accordance with applicable data protection legislation and this Policy governs our practices in that regard. By registering an account with hotlive51 or by continuing to use the platform, you acknowledge that you have read and understood the data practices described in this Policy.

This Policy should be read alongside our Terms & Conditions, which govern the broader contractual relationship between you and hotlive51. Where a conflict exists between this Policy and the Terms & Conditions on a matter of data privacy, this Policy shall prevail.

For the purposes of applicable data protection law, hotlive51 acts as the data controller in respect of the personal data of registered users and visitors to the platform. As data controller, hotlive51 determines the purposes for which and the means by which personal data is processed.

All enquiries relating to data protection, including requests to exercise your data subject rights as described in Section 12 of this Policy, should be directed to our dedicated data protection contact using the details provided in Section 15.

Where hotlive51 engages third-party service providers to process personal data on its behalf — for example, payment processors such as those operating the FPX and DuitNow networks, or identity verification service providers — those third parties act as data processors and are contractually required to process personal data only on hotlive51's documented instructions and in compliance with applicable data protection law.

hotlive51 collects and processes the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (such as your Malaysian Identity Card (MyKad) number or passport number). This information is collected primarily for age verification and KYC compliance purposes.
• Contact Data: Email address, telephone number, and residential address. This is used for account management, support communications, and the delivery of account-related notifications.
• Financial Data: Bank account numbers, e-wallet identifiers (for services including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank), and transaction records. Financial data is processed to facilitate deposits, withdrawals, and compliance with anti-money laundering obligations.
• Technical Data: Internet Protocol (IP) address, device type and operating system, browser type and version, time zone settings, and session duration data. This is collected automatically when you access the platform.
• Usage Data: Information about your interactions with the platform, including games played, wagers placed, bet history, promotional offers accepted, and pages visited. This data supports platform improvement and responsible gambling monitoring.
• Communications Data: Records of your communications with our support team via live chat, email, or other channels, including chat transcripts and support ticket history.
• KYC Documentation: Copies of identity and address verification documents submitted in connection with our Know Your Customer process.

We collect personal data through the following means:

• Direct Submission: Information you provide when registering for an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically as you interact with the platform, using cookies, server logs, and similar tracking technologies. See Section 11 for details of our cookie practices.
• Third-Party Sources: Identity verification agencies and fraud prevention services may provide supplementary data to assist with KYC processes. Payment processors, including those operating FPX and DuitNow infrastructure, may confirm transaction details. These disclosures are made in accordance with the respective third parties' own privacy policies and applicable law.
• Publicly Available Sources: In limited circumstances, hotlive51 may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

hotlive51 processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely upon are as follows:

• Performance of a Contract: Processing that is necessary to provide you with the services you have requested, including account management, payment processing, and sports betting and casino game functionality.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) verification, and mandatory age verification.
• Legitimate Interests: Processing for purposes that are in hotlive51's legitimate business interests — provided those interests are not overridden by your own fundamental rights and freedoms. This includes fraud prevention, security monitoring, platform analytics, and responsible gambling monitoring.
• Consent: Where we rely on your consent as a legal basis — for example, for the sending of optional promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Consent can be withdrawn by contacting our support team.

hotlive51 uses your personal data for the following purposes:

• Account Registration and Management: To create, maintain, and administer your hotlive51 account, including processing login credentials and maintaining account preferences.
• Payment Processing: To process deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and partner banks including Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm the accuracy of the information you have provided, in fulfilment of our KYC obligations.
• Regulatory Compliance: To comply with AML, counter-terrorism financing (CTF), and other applicable financial crime prevention requirements.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, account compromise, and other security threats.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance in English, Bahasa Melayu, and Chinese.
• Platform Improvement: To analyse usage patterns, improve our product features, and develop new services. Where used for analytics, data is anonymised wherever practicable.
• Responsible Gambling: To monitor usage patterns that may indicate problematic gambling behaviour, to enforce self-exclusion requests, and to operate deposit and loss limit tools.
• Marketing Communications: Where you have provided consent, to send promotional communications about bonuses, promotions, and new features. You may opt out at any time.

hotlive51 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data in the following limited circumstances:

• Payment Processors: We share financial data necessary to process your transactions with payment service providers, including operators of the FPX network, DuitNow (PayNet), and e-wallet platforms such as Touch 'n Go eWallet, Boost, and GrabPay.
• Identity Verification Providers: We engage reputable identity verification and KYC service providers to assist with document verification and fraud screening.
• Legal and Regulatory Authorities: We may disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities where required to do so by applicable law, court order, or where disclosure is necessary for fraud prevention or crime detection purposes.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by hotlive51 may access personal data on a strictly need-to-know basis, subject to duties of professional confidentiality.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of hotlive51's business assets, personal data may be transferred as part of that transaction. Affected users will be notified prior to any such transfer where required by law.

All third parties with whom hotlive51 shares personal data are contractually required to implement appropriate technical and organisational security measures and to process data only for the purposes specified by hotlive51.

hotlive51 retains personal data only for as long as is necessary for the purposes for which it was collected, taking into account applicable legal, regulatory, and business requirements. The following general retention guidelines apply:

• Account and Identity Data: Retained for the duration of your account registration, and for a period of five (5) years following account closure, in accordance with standard AML record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with applicable financial crime prevention legislation.
• KYC Documentation: Retained for the period required by applicable regulatory guidance, typically five (5) years following the end of the customer relationship.
• Technical and Usage Data: Retained for up to two (2) years for security and analytics purposes, subject to ongoing anonymisation where data is used only for aggregate analysis.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, to enable resolution of any subsequent disputes.

On the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

hotlive51 may transfer personal data to third-party service providers or group entities located outside Malaysia. Where such transfers occur, hotlive51 takes all reasonable steps to ensure that your personal data is afforded an adequate level of protection consistent with applicable data protection law.

Safeguards that hotlive51 relies upon for international transfers may include:

• Data processing agreements incorporating standard contractual clauses or equivalent transfer mechanisms;
• Transfers to recipients in jurisdictions that have been assessed as providing an adequate level of data protection;
• Other legally recognised transfer mechanisms as permitted by applicable data protection law.

If you would like further information about the safeguards applied to international transfers of your personal data, please contact us using the details in Section 15.

hotlive51 has implemented a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security programme includes:

• Encryption in Transit: All data transmitted between your device and the hotlive51 platform is encrypted using Transport Layer Security (TLS) with 256-bit encryption — the same standard employed by Malaysian banking institutions including Maybank and CIMB.
• Encryption at Rest: Sensitive personal data, including identity documentation and financial data, is stored in encrypted form.
• Access Controls: Personal data is accessible only to authorised personnel who require access to fulfil their specific job functions. All access is controlled by role-based permissions and multi-factor authentication.
• Penetration Testing and Security Audits: Our technical infrastructure undergoes regular independent security testing and vulnerability assessments.
• 24/7 Security Monitoring: Our platform is monitored around the clock for suspicious activity, including unauthorised access attempts and unusual transaction patterns.
• Incident Response: hotlive51 maintains a documented data breach response plan. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities within the timeframes required by applicable law.

hotlive51 uses cookies and similar tracking technologies to operate the platform, enhance user experience, and support security functions. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used:

Strictly necessary cookies cannot be disabled as they are essential to the platform's operation. For optional cookie categories, you may manage your preferences through your browser settings. Disabling certain functional or analytics cookies may affect your experience on the platform.

Subject to applicable data protection law and the circumstances of each request, you have the following rights in relation to your personal data:

To exercise any of the above rights, please contact us using the details provided in Section 15. We will respond to all valid requests within 30 days. In cases of complexity or high volume, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it.

The hotlive51 platform is strictly intended for individuals aged 21 years and above. hotlive51 does not knowingly collect, store, or process personal data of any person under the age of 21.

All account registrations are subject to age verification through our KYC process. Any account found to have been registered by an individual under 21 will be closed immediately, and all associated personal data will be deleted from our systems as promptly as practicable, except where retention is required by applicable law.

If you become aware that a minor has submitted personal data to hotlive51, please contact us immediately using the details in Section 15 so that we can take prompt remedial action.

hotlive51 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The effective date displayed at the top of this Policy indicates when the current version was last published.

Where changes to this Policy are material — meaning they significantly affect how we process your personal data or the rights available to you — we will provide not less than fourteen (14) days' prior notice via the email address registered to your account and/or by a prominent notice on the platform.

Your continued use of the hotlive51 platform following the effective date of any amendment constitutes your acknowledgement of and agreement to the revised Policy. We recommend that you review this Policy periodically to stay informed of our current practices.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact hotlive51 using the following details:

• Data Protection Enquiries — Email: [email protected]
• Live Chat: Available 24/7 via the hotlive51 platform. Average response time: 3–5 minutes. Please mention "Privacy / Data Request" at the start of your chat.
• Languages: Data subject requests can be submitted in English, Bahasa Melayu, or Chinese.

We will acknowledge all data subject requests within five (5) business days and will aim to provide a substantive response within thirty (30) days.

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we have the opportunity to resolve your concern directly.

This Privacy Policy was last reviewed and updated on 1 January 2026. Version 2.0.